At OrderCrafts, we want you to have a positive shopping experience. While we strive to ensure that our sellers offer high-quality products and excellent customer service, we understand that there may be times when a refund or return is necessary. Please note that the acceptance of refunds or returns is at the discretion of the individual seller, and their policies may vary. Here are some general guidelines:
Refund Eligibility: If you wish to request a refund or return, please contact the seller directly within 7 days of receiving the product(s). The seller may ask for more information about the reason for the request and may request that you provide photos or other evidence of the issue.
Refund Process: If the seller accepts your request for a refund or return, they will provide you with instructions for returning the product(s). Once the seller receives the returned product(s) and confirms that they are in their original condition, we will issue a refund to your original payment method. Please note that the original shipping and handling fees are non-refundable, and you may be responsible for the cost of return shipping.
Damaged or Defective Products: If the product(s) you received are damaged or defective, please contact the seller directly within 7 days of receiving the product(s). The seller may request that you provide photos or other evidence of the issue. If the seller accepts your request for a refund or return, they will provide you with instructions for returning the product(s), and we will issue a refund to your original payment method once they receive the returned product(s) and confirm that they are in their original condition.
Seller Disputes: If you have a dispute with a seller regarding a refund or return, please contact us at [email protected] for assistance. We will do our best to mediate the dispute and come to a resolution that is satisfactory for both parties.
Please note that OrderCrafts is not responsible for refunds or returns. The seller is solely responsible for issuing refunds or accepting returns in accordance with their own policies.