At OrderCrafts, we prioritize ensuring a positive shopping experience for our customers. While we strive for high-quality products and excellent customer service from our sellers, we recognize that there may be instances where a refund or return is necessary. Please note that the acceptance of refunds or returns is at the discretion of the individual seller, and their policies may vary. Here are our general guidelines:
- Refund Eligibility: If you wish to request a refund or return, please contact us directly within 3 days of receiving the product(s). Refunds are only available for products damaged during delivery. Due to the customized or handmade nature of our products, refunds for reasons other than damage during delivery may not be possible.
- Refund Process: If the seller accepts your request for a refund due to damage during delivery, they will provide you with instructions for returning the product(s). Once the seller receives the returned product(s) and confirms that they are in their original condition, we will issue a refund to your original payment method. Please note that the original shipping and handling fees are non-refundable, and you may be responsible for the cost of return shipping.
- Damaged or Defective Products: If the product(s) you received are damaged or defective during delivery, please contact the seller directly within 3 days of receiving the product(s). The seller may request that you provide photos or other evidence of the issue. If the seller accepts your request for a refund or return due to damage during delivery, they will provide you with instructions for returning the product(s), and we will issue a refund to your original payment method once they receive the returned product(s) and confirm that they are in their original condition.
- Seller Disputes: If you have a dispute with a seller regarding a refund or return, please contact us at [email protected] for assistance. We will do our best to mediate the dispute and come to a resolution that is satisfactory for both parties.
Please note that OrderCrafts is not responsible for refunds or returns. The seller is solely responsible for issuing refunds or accepting returns in accordance with their own policies.
Thank you for choosing OrderCrafts. If you have any further questions or concerns, please don’t hesitate to reach out to us.