Seller Terms & Conditions

Listing Terms

• We require that sellers on our platform maintain consistency in their pricing and offers across all channels.
• Additionally, we insist that sellers upload high-resolution and accurate photos of their products that fully reflect the item’s appearance and features.
• OrderCrafts reserve the right to edit or decline any product that does not comply with our guidelines. However, we will communicate with sellers via email/whatsapp/instagram to outline the necessary steps for approval.
• When sellers upload products and their content on the website, they grant OrderCrafts permission to utilize the images and content on its social media platforms for the purpose of promoting their products.
  
• The stock quantity of all products listed on the portal must be kept up to date, and it is mandatory to fulfil all customer orders. We strictly prohibit the sale of products that are out of stock when ordered by a customer.
• OrderCrafts will handle the delivery logistics for all orders placed through our platform. Sellers are not required to cover any charges associated with the delivery process.

Packaging Terms

• We hold our sellers to a good standard of packaging quality to ensure that products are not damaged during transit due to minor handling. We appreciate the efforts of our sellers to prioritize safe and secure packaging methods.
  

Account Quality

• The quality of a Seller account is of paramount importance in the context of seller management. Customer complaints may result in account deactivation; hence, it is incumbent upon sellers to ensure good account quality.
• Sellers must manage returns if a customer requests one. If you do not offer returns, you must clearly state this in the description of each product.
  
• In order to augment the score of one’s account, it is imperative to maintain high standards with regards to the quality of products, visual representations, and customer service.
• Striving for excellence in these areas will undoubtedly enhance the quality of the account and contribute to its long-term success.

Costs

Service Charge

• Our service charge is designed to facilitate sellers to seamlessly list and sell their products on our portal. It is a nominal fee that we charge for providing a platform for sellers to showcase and sell their products to our large and growing customer base. Our goal is to make the selling process as smooth and hassle-free as possible for our valued sellers.
• Fixed annual fee of 200 AED is applicable for sellers to keep their account active on the portal. The amount is non-refundable.
• A service charge of 6% will be levied on the order value of every product sold on our platform.
• If you don’t have a valid license to sell in the UAE, the product will be sold under the name of OrderCrafts following the legal guidelines. For that, instead of 6%, service charge of 9% will be applicable. The product will be sold and billed by OrderCrafts and your brand name will be shown as the creator of the product.

Payment Gateway Charges

• Payment gateway charges will be applicable for every transaction on our platform. These charges are imposed by a third-party provider and are outside of our control.
• Currently, we will be using the Stripe payment gateway, and the pricing for the same will be 2.9% + 1 AED on every transaction.
• The payment gateway charges will be borne by the seller.

Refund & Returns

• Every seller has the responsibility of setting their own policies regarding refunds, exchanges, and returns. It is mandatory for sellers to specify their refund terms in each product description.
• We will arrange for the product to be returned from the customer to the seller if the product is eligible for return. The seller will need to pay the delivery fee to OrderCrafts for the return processing.

Note: These policies are subject to change, and the seller will be informed about any changes in the policies via email. Failing to comply with the terms could result in permanent account deactivation.

If you have any queries related to our seller terms & conditions, you can reach out to us through WhatsApp at +971 5859 29 123 or email us at [email protected]

Last updated on: 15 May, 2024